Knowledge

How to solve each kind of case, and what every word means.

4Ps

Sales fell because customers are buying less, or you are planning a launch.

Use the idea inside a branch. Never say the name.

Demand
  • Product
    • Quality and design
    • Substitutes: a new alternative
    • Complements: something it depends on
  • Price
    • Our price went up
    • Competitors cut prices
  • Place
    • Online channels
    • Offline channels
  • Promotion
    • Our marketing
    • Competitors' campaigns
    • Bad publicity
Top layer: keep it fixed Below: adapt to the case

Watch out: Check substitutes and complements under Product; they are the branches most often missed.

On a case

A packaged atta brand's sales fell 12% in Tamil Nadu.

Atta sales in Tamil Nadu
  • Product: rice-first diets
  • Price: store brands 15% cheaper
  • Place: kiranas losing to quick commerce
  • Promotion: little Tamil-language advertising

Helps with