NorthStar Club

Privacy policy

Last updated: 17 October 2026

This policy explains how NorthStar Club handles personal information when you visit our website, create an account, or practise interviews. For privacy questions or requests, email support@northstarclub.in.

Information we handle

  • Account and profile: your name, email, authentication records, and profile details you choose to provide.
  • Practice activity: case selections, interview responses, transcripts, session events, feedback, scores, and progress.
  • Voice: microphone audio processed to transcribe your responses and support a spoken interview. You can use text instead and control microphone permission in your browser.
  • Uploads: documents or other content you submit through available features, such as a résumé review.
  • Usage and technical data: browser identifiers, session cookies, page categories, device category, referral and campaign labels, and security or error logs.
  • Payments, when available: orders, amounts, transaction references, payment status, and credit history. Payment providers handle payment credentials; do not send card details to our support team.
  • Support: messages and information you send when requesting help.

How we use information

We use information to create and secure accounts, conduct interviews, generate transcripts and feedback, show your progress, provide support, diagnose errors, prevent abuse, understand service usage, and meet legal obligations. When purchases are available, we also use transaction records to fulfil access and reconcile payments.

Please avoid putting sensitive personal details or confidential employer or client information in interview responses or uploads.

AI, speech, and other service providers

Interview responses and relevant conversation context are processed by AI providers to conduct interviews and generate feedback. Voice audio is processed by speech and realtime providers to support transcription and spoken responses.

We also use infrastructure, authentication, storage, email, and, when enabled, payment providers. Providers receive information needed for their role and process it under their applicable terms and safeguards. Provider processing may take place outside your country.

Authorised team members may access relevant records to operate the service, investigate errors or abuse, and respond to support requests. Information may also be disclosed where required by law or necessary to protect legal rights and service security.

Cookies and analytics

When enabled, Google Analytics uses analytics cookies to measure visits and successful registrations.

Cookies and browser storage keep you signed in, protect sessions, and maintain service state. Our website analytics use browser and visit identifiers to measure page visits, referral sources, signups, and subsequent product use. Account activity may be associated with visits when you sign in.

You can clear cookies and browser storage through your browser settings. Blocking essential cookies may prevent sign-in or other features from working.

Retention and security

We retain account and practice records as needed to provide the service, show your history, resolve disputes, maintain security, and meet legal obligations. The period varies by the type of record and its purpose. Financial, fraud-prevention, and backup records may need to be retained after account closure.

We use access controls and other technical safeguards to protect information. No system or transmission method is completely secure.

Your choices and requests

You can update available profile details in your account and choose text instead of voice. To request access, correction, deletion, account closure, or withdrawal of consent where applicable, email support@northstarclub.in from your registered email address. We may verify your identity before acting.

We will assess requests under applicable law, including any required retention exceptions. Withdrawing information or permissions needed for a feature may mean that feature can no longer be provided. You can also contact us with a privacy complaint or exercise any complaint rights available under applicable law.

Age and policy updates

NorthStar Club is intended for people aged 18 and over. If you believe someone under 18 has provided personal information, contact us so we can investigate.

We will publish updates on this page and provide additional notice where required. The date above identifies the latest version.