Before / During / After
Improving an experience or an event: a flight, a hospital visit, a wedding.
An experience
- Before
- Finding and booking
- Getting there
- During
- Waiting
- The service itself
- After
- Paying and leaving
- Follow-up
An experience
Before
Finding and booking
Getting there
During
Waiting
The service itself
After
Paying and leaving
Follow-up
Watch out: Fill each stage with steps from this case, not generic ones.
On a case
Improve a hospital's outpatient visits.
Outpatient visit
- Before
- Booking a slot
- Parking
- During
- Waiting room
- Consultation
- After
- Pharmacy queue
- Follow-up call
Outpatient visit
Before
Booking a slot
Parking
During
Waiting room
Consultation
After
Pharmacy queue
Follow-up call