Overtime on the Beat
unconventional
India-specific
Set in Chennai, India; the figures and context are India’s.What this case is about
Your client is the Superintendent of Police for Chennai's Crime Branch. The client's average working hours have risen from nine hours to twelve hours per day over the past six months, making it harder to spend time with family. Please identify what is driving the increase and recommend how to address it.
Objective
Establish why officers' working hours have increased and recommend a practical way to manage the additional complaint workload without compromising police response.
Skills this case tests
Structuring the problem
Working the numbers
Judgement and recommendation
Communicating clearly