Queue at the Counter
profitability
India-specific
Set in Mumbai, India; the figures and context are India’s.What this case is about
Your client is a retail bank whose profits are declining. The bank wants to understand what is driving the decline and what it can do to improve profitability. How would you approach the problem?
Objective
Identify the branch-specific cost driver behind the profit decline and recommend practical ways to manage customer visits while improving profitability.
Skills this case tests
Structuring the problem
Working the numbers
Judgement and recommendation
Communicating clearly