Two Wheels, One Loan

Your client is a senior leader at a non-bank financial company that offers two-wheeler loans through dealership agents. The company's profits trail competitors, particularly on two-wheeler lending, and collection costs on these loans are rising. Many borrowers are taking their first loan and have little credit history. How can the client lower collection costs?

Establish what is driving missed payments and recommend practical ways to prevent bounces and collect repayments at lower cost.